Empowering Coops in the Visayas area since 1960
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Have questions about membership, services, or how we can help your cooperative thrive? We're here to assist you every step of the way.

📋 Financial Consumer Protection

File a Complaint, Inquiry, or Request

Use this CIR Form to raise a concern about any PFCCO-Visayas product, service, or transaction, per CDA Memorandum No. 2025-08 on Financial Consumer Protection and Market Conduct.

Complaint, Inquiry, Request (CIR) Form

Per CDA Memorandum No. 2025-08: Financial Consumer Protection and Market Conduct

CIR No. Generating…
Section I: Customer Information
Section II: Transaction Details
Section III: Acknowledgement

By signing below, I certify that all information provided in this form is true, accurate, and documented to the best of my knowledge. In compliance with the Data Privacy Act of 2012 (R.A. 10173), I voluntarily give my consent to the Philippine Federation of Credit Cooperatives – Visayas (PFCCO-Visayas) to collect, store, process, and share my personal data for the sole purpose of evaluating, investigating, and resolving this Complaint, Inquiry, or Request (CIR). I understand that this information will be handled with strict confidentiality in accordance with the cooperative's data retention policies and Financial Consumer Protection guidelines.

Date Signed will be recorded automatically as today's date upon submission.

Complaint, Inquiry, Request (CIR) Form

Per CDA Memorandum No. 2025-08: Financial Consumer Protection and Market Conduct

CIR No.

Type
Type
Section I: Customer Information
Name of Individual
Name of Cooperative
Address
Contact No.
Email
Section II: Transaction Details
Date of Transaction
Detailed Description
Section III: Acknowledgement
Date Signed
Signature Over Printed Name of Member / Complainant

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Find Us

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Office Location

PFCCO-Visayas, Hibbard Avenue, Piapi
Dumaguete City, Negros Oriental

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FAQ

Frequently Asked Questions

How can my cooperative become a member of PFCCO-Visayas?
To become a member, your cooperative must be duly registered with CDA and located within the Visayas region. Submit your application along with required documents including CDA Certificate of Registration, Articles of Cooperation, latest Audited Financial Statements, and Board Resolution authorizing membership. Visit our office or contact us for complete requirements and application forms.
What services does PFCCO-Visayas offer to member cooperatives?
We offer comprehensive services including training and seminars, technical consultancy, CoopBase accounting system, financial services and loan facilities, compliance assistance, governance support, networking opportunities, and advocacy representation. Our goal is to strengthen your cooperative's operations and ensure financial sustainability.
What is CoopBase and how can it help my cooperative?
CoopBase is our comprehensive cooperative accounting system developed and managed for over 25 years. It streamlines bookkeeping, financial reporting, and member management. Features include automated posting, loan management, regulatory compliance reports (CDA, BIR, CIC), and real-time financial monitoring. It's designed specifically for credit cooperatives in the Philippines.
How long does it take to get a response to my inquiry?
We typically respond to inquiries within 1-2 business days. For urgent matters, we recommend calling our office directly during business hours. Our team is committed to providing prompt and helpful assistance to all inquiries from current and prospective members.
Do you offer training programs for cooperative officers and staff?
Yes! We conduct regular training programs covering governance, financial management, leadership development, cooperative principles, compliance requirements, and CoopBase system operation. Training can be arranged on-site at your cooperative or at our training center. Contact us to learn about upcoming schedules and customized training options.
Can non-member cooperatives avail of your services?
Some services are available to non-members, though member cooperatives receive priority and preferential rates. We encourage cooperatives to consider membership to enjoy the full range of benefits and services. Contact us to discuss your specific needs and learn about the advantages of becoming a member.